ITEC4380 Total Quality Management

Course Description

This course covers the principles of quality management to include basic probability and statistics concepts, control charts for attributes, sampling plans, quality audits and cost. Both quantitative and qualitative perspectives are presented.

Course Credits: 3

PrerequisitesMNGT 2342

Student Learning Outcomes

By the end of this course, students will be able to:

  • Understand Quality Concepts
  • Design and Assure Quality
  • Implement Quality
  • Forever Improve the Quality System

The case study approach is used to examine much of the material and includes oral presentations, critiques, and written reports.