We’re Here to Serve You 

Whether you’re an online student attending The University of Texas Permian Basin from another part of Texas or another part of the world, you’re a member of the Falcon Family and entitled to all the same benefits as any campus-based student. We’re here to help you reach your potential, and that includes providing whatever support services—academic and beyond—that you need to be a healthy, successful student. 

Here are some of the essential services that you can access online: 

(432) 552-2661 | OnlineAdvising@utpb.edu

Connect with the online advising team to customize your academic plan.

(432) 552-3350 | success@utpb.edu

  • Online Writing Lab: Writing assistance via email. Simply send your draft or writing submission to owl@utpb.edu  and a writing tutor will read it and email you feedback to help improve your paper. You can expect a response in 48 hours, excluding weekends. 
  • Smarthinking: Smarthinking Online Tutoring is a service that UTPB makes available to all its students. Smarthinking provides professional tutoring in mathematics (basic math through Calculus, including Bilingual Math), Biology, Intro Human A&P, General and Organic Chemistry, Physics, Macro and Micro Economics, Accounting, Intro to Finance, Statistics, Spanish, and Writing. Tutoring is available 24/7 with coaches provided by Smarthinking. Access Smarthinking from the link in your Canvas Account. 

(432) 552-4696 | leverington@utpb.edu 

UT Permian Basin provides access to programs, classes, services, and activities to qualified individuals with disabilities—as required by Section 504 of the Rehabilitation Act of 1973 and Title II of the ADA.

Technical  Support
Consult the Canvas Guides 
Canvas Technical Support Phone:

A Learning Management System (LMS) is software used to access distance education courses and face to face classes and hyflex courses.   At UTPB, we use the learning management systems, Canvas.

(432) 552-2890 | careerservices@utpb.edu

Find Job or Internship Opportunities: Handshake
Resume, Cover Letter, & Interview Resources: Optimal Resume
Learn More About Career Assessments, Networking, and Mock Interviews:  Book Appointment

Find Career Support by College and Career Planning Topics: Career Services

(432) 552-2415 | ird@utpb.edu

UTPB has licensed Microsoft Office 365, including the Outlook (email) Web App, which can be accessed at http://www.outlook.com/utpb.edu by entering your UTPB email address (in the format falconID@utpb.edu) and the same password you use for the rest of your UTPB accounts. Office 365 allows enrolled students to download the Microsoft Office Suite to up to five workstations for free, as well as access all the programs while on a browser at portal.office.com.

(432) 552-2620 | finaid@utpb.edu Include your full name & 10 digit student ID

View your financial aid in http://my.utpb.edu via the Financial Aid tab.

(432) 552-3602 | ortiz_d@utpb.edu 

The Office of Financial Literacy and Planning assists students in making smart financial decisions while in college. Financial seminar topics include budget management, student loans, financial aid, debt reduction, managing credit, and saving/investing. In addition to seminars and coaching, the website includes financial literacy materials such as loan calculators, scholarship searches, and tips.

UT Permian Basin’s policies and procedures for handling written student academic and non-academic complaints are applicable to all students, including those enrolled in distance education programs. Students with complaints about distance education delivered by UT Permian Basin are encouraged to resolve issues or complaints by using the University Complaint Form or the student grievance process described in our Student Grievances procedures. The grievance policy instructs students on who to contact throughout the process and informs the students about requesting a Student Rights Advocate. 

University Complaint Form

(432) 552-2370 | libraryservices@utpb.edu 

The library’s website includes:

Falcon Finder: Main search bar that searches the library’s catalog, databases, and e-journal collections.
Research, Help, & Support: Connects you to the library’s different research services and ways of getting help.
Find, Renew, Request: Find Interlibrary Loan forms to request items from other libraries.
Databases: Search the library’s databases alphabetically, by subject, type, or keyword.
Journal Search: A shortcut to search for journal titles owned by the library.
Falcon Chat: A chat service for research and general assistance. Falcon Chat is staffed during normal library hours.

Personal health insurance coverage is the responsibility of each individual student. The University of Texas System Student Health Insurance Plan (SHIP) is comprehensive insurance designed to cover hospitalization and treatment for more serious health issues. Students interested in purchasing personal health insurance can find more information on the UTPB Academic Blue site.

Medical Insurance Website

Student portal accessed from http://my.utpb.edu (class registration, update personal information, financial aid)

Remote exam proctoring is available to students through Lockdown. It does not require you to download any software and integrates seamlessly with Canvas by means of a Chrome Extension that can be easily removed and added back later. You DO NOT need to create an account or schedule an appointment in advance. It is completely controlled by the Instructor with real-time video updates as soon as students finish testing.

Lockdown | Technical Support 

(432) 552-2651 | studentlife@utpb.edu

Student organizationshttps://www.utpb.edu/life-at-utpb/student-life/student-organizations
Events: https://www.utpb.edu/events/ 
E-programming: Download the “UTPB Events” app & check weekly emailed newsletter to join from anywhere

(432) 552-4357 | help@utpb.edu

UT Permian Basin provide students with the technology and services to access free software available to students. 

(432) 552-2830 | veterans@utpb.edu

Military and Veteran Student Services offers assistance to students receiving educational assistance under one of the public laws for veterans and/or their dependents. Students utilizing Veteran Affairs benefits and/or the Hazelwood exemption should contact Military and Veteran Student Services to obtain information regarding enrollment and specific requirements.

All UTPB students are eligible for a free subscription to The Wall Street Journal.

Click here to access that benefit.

1-866-743-7732 | Download the free app from the App Store or Google Play

UT Permian Basin has launched the My SSP App for students. With My SSP, we have expanded counseling services to students significantly and put the power of help in your hands.

  • Free and confidential mental health and wellbeing support available to students 24/7/365.
  • Access to clinical counselors that have experience working with students and speak multiple languages.
  • Effective and convenient ways for students to access support via telephone, chat, video, mobile app, or web.

Includes access to virtual fitness programs through the App via LIFT.

MySSP Website