What makes a good manager? Whether you lead one or a hundred employees, the expertise and tone you bring to the workplace determines the success and happiness of your team. 

In recent times, leadership roles have changed: The COVID pandemic and the rise of remote work have created unique situations requiring managers to possess more vital soft skills and better staff support than ever before. Mastering these skills can help you develop the successful leadership abilities essential in today’s business world. 

Here are eight characteristics that can make a manager more effective in creating a positive and productive workspace. 


Managers with high emotional intelligence possess an increased sense of awareness which helps them read the room and identify non-verbal cues. They come across as more personable and can recognize—and address—signs such as burnout and dissatisfaction in their employees. 

According to a study conducted by the State of Workplace Empathy, 96% of employees believe that a manager showing empathy is essential, yet 92% believe that this does not get practiced enough. Employees appreciate leaders that acknowledge and celebrate their successes and personal well-being and respect themselves and their team. Supporting your employees and checking in frequently, rather than only when problems arise, can help your team stay on track. 

Good Communication Skills 

In a study by the Economy Intelligence Unit, poor communication in the workplace was cited by 44% of surveyed employees as the reason for delayed or incomplete projects, by 31% as a cause of lower morale, and by 18% as a factor in loss of sales. Studies done on workplace morale and motivation are more relevant than ever since the COVID pandemic, as more and more professionals now work from home. Working hours can be long and demanding, and 44.4% of surveyed remote workers in a 2020 Qualtrics study reported declining mental health. Team leaders who listen and share information are more successful in facilitating crucial communication in challenging environments. 

Technological Skills 

Technically proficient leaders who can jump in and advise during all stages of a project are a valuable addition to any team. Keeping up to date on new software related to business, employee engagement, project management, or communication is essential to keeping a team connected. Technologically proficient team leaders can also train or retrain their employees with more confidence. 


Although many managers use the GROW model to train new employees, successful coaching skills are not easy to implement. A great coach knows when to offer suggestions, how to give constructive feedback, and gets to know the strengths and weaknesses of each of their employees.  

Organizational Skills 

Task and time management can make or break the cohesiveness of your company. Leaders should be careful not to micromanage but instead delegate tasks and set clear goals and expectations. Good organization can provide a greater life-work balance, increase performance, and increase the efficiency of your team members. 


Taking a company’s vision and translating it into decisive actions and a clear strategy is no small task and crucial for success. Determination, reliability, optimism, and persistence are all qualities of a visionary—a risk-taker who creates tactical plans to get work done. 

Encouraging Creativity 

Creativity breeds innovation. Managers who provide resources and guidance for innovative ideas can help employees feel comfortable enough to think outside the box. Allowing employees to provide ideas and even make some decisions allows those team members to grow. Fun activities or team breaks can also encourage creative thinking and improve company culture.  

“Good management is the art of making problems so interesting and their solutions so constructive that everyone wants to get to work and deal with them.”  

Paul Hawken, entrepreneur 


Being confident and leading by example—which includes being honest with your team, admitting to failure, and being unafraid to make decisions—can make employees feel calm and create a sense of ambition and feeling of significance among them

Hone Your Leadership Skills at The University of Texas Permian Basin 

Learn the critical skills needed for effective leadership in any field or corporation, whether as a CEO or team leader. Our online Bachelor of Business Administration in Management can help you build and develop your skills as a manager, make crucial decisions, and strategize effectively in business and personal situations. 

Our College of Business is AACSB-accredited, and our courses are entirely online and offer the flexibility needed to fit your busy schedule. Students who complete their undergraduate degree in management may also want to further their leadership skills with our Master of Business Administration and complete an additional master’s degree in less than a year. 

Ready to become part of the Falcon Family? Apply to UT Permian Basin today.